Cookie Policy

Cookies are small files stored on your device. We also use pixels and scripts that behave like cookies (for example analytics tags).

• Necessary — sign-in (Vaidra Platform and Vaidra EMR): when you sign in with Google, we set a first-party session cookie so the app can call our API as you. The apps do not work signed in without it. It lasts about seven days.
• Necessary — Google sign-in: the Google Identity Services script on our sign-in pages may set Google cookies to complete sign-in.
• Analytics — marketing site: Google Analytics 4 may load when a measurement ID is configured. It collects approximate location (IP anonymisation is enabled), device, and page-view data so we can understand traffic.
• Analytics — Microsoft Clarity: when a Clarity project is configured, the marketing site and/or Vaidra Platform may load Clarity for session analytics and heatmaps. Clarity can record interactions with the page.
• Vaidra EMR does not load analytics scripts.

We do not currently run advertising cookies or a cross-site ad network. We do not operate a cookie consent banner; analytics scripts load when their project IDs are set in our deployment.

Vaidra Platform and Vaidra EMR also store data in your browser (local storage and session storage): the organisation or hospital you selected; preferences such as speech engine and assistant settings; unsent drafts, such as an in-progress transcript, so a reload does not lose work; cached workspace context (patient, encounter, and practitioner details) so screens load quickly; and short-lived sign-in and EHR-launch state.

This data stays on the device until it expires or you clear site data in your browser. Use devices your organisation manages, and sign out on shared workstations.

You can block or delete cookies in your browser. Blocking the session cookie will sign you out of the Services. Clearing site data removes browser storage and signs you out.

Google Analytics: use Google’s opt-out tools or an analytics blocker. See Google Analytics opt-out.

Microsoft Clarity: see Microsoft’s privacy statement and your browser’s tracking protections.

Google (sign-in and Analytics) and Microsoft may set their own cookies when those services load on our site or Platform. Demo booking links out to Calendly; Calendly cookies apply on Calendly’s site, not because we embed Calendly on vaidra.care. Their policies apply to that processing. Vendors that process Platform data more broadly are listed under Subprocessors.

Questions about cookies: hello@vaidra.care. See also the Privacy Policy.